If you need help with an online order, a return, or a product question, finding the right contact details can save you a lot of time. This guide gives you the official customer service phone number for DICK’S Sporting Goods, explains when to call, and shows you other ways to get help quickly.
Official Customer Service Phone Number:
1-877-846-9997
(Note: This is the main head office customer service line. Individual local store numbers are separate.)
What Is the Official dickssportinggoods.com Phone Number?
The official customer service phone number for DICK’S Sporting Goods is 1-877-846-9997.
This is the main number listed by DICK’S to handle online shopping questions, order issues, and account support. Keep in mind that this head office number is different from the phone number of a physical store near you. If you need help with items at a specific store you can walk into, you will want to contact that store directly.
Last checked: September 2026.
Contact details and hours can change over time. It is always a good idea to double check details against the official DICK’S Help Desk if you have any doubts.
At-a-Glance Contact Information
| Contact Purpose | Official Details |
| Contact Purpose | Online orders, general customer care |
| Official Number | 1-877-846-9997 |
| Online Help Desk | Available via the official DICK’S Sporting Goods website |
| Live Chat | Accessible through the online Help Desk |
| Local Store Contact | Varies by location (use the online store finder) |
| Last Checked | September 2026 |
What Can DICK’S Customer Service Help With?
You can call the main phone number for many different shopping issues. It helps to know what they can handle before you pick up the phone.
Call this number for…
| Problem | Recommended Contact Path | What to Have Ready |
| Online order | Customer service or Help Desk | Order number |
| Shipping problem | Order tracking or customer service | Tracking or order details |
| Return | Returns tools or customer service | Order or receipt |
| Store question | Local store | Store name and location |
| ScoreCard issue | ScoreCard support | Account details |
Customer service can also help with stopping an order, refund questions, pickup and curbside orders, gift cards, payment questions, and general website help.
How to Contact DICK’’S Sporting Goods for Different Problems
Different issues need different solutions. Sometimes using a quick online tool is much faster than waiting on hold.
Online Orders, Shipping, and Delivery
If you have a problem with an online order, check your shipping status first.
- Order tracking: Use the tracking link in your confirmation email to see where your package is.
- Delayed or missing shipment: If the tracking has not updated in days, customer service can look into it.
- Damaged or incomplete delivery: Call support if items arrived broken or missing from the box.
Use self-service online tracking for simple status updates. Call phone support if your package is lost or very late.
Returns, Exchanges, and Refunds
Returning an item is usually easiest to do online or at a local store, but customer service can help if you get stuck.
- Online return process: Start your return through the online returns page to print a shipping label.
- Store-return considerations: Most online purchases can be returned to a local store for free.
- Exchange questions: Support can explain how to swap an item for a different size or color.
- Refund-status questions: Call if your refund has not shown up on your payment card after a few days.
Order Cancellation
Stopping an order after you place it is very time-sensitive.
Cancellation is time-sensitive.
DICK’S packs and ships orders quickly. Once an order moves to the shipping stage, it usually cannot be canceled.
Contact customer service right away if you need to stop an order. They will check the order status to see if a cancellation is still possible.
Store Purchases, Store Hours, and Product Availability
Local stores run separately from the main online warehouse.
- Local store numbers: Individual store numbers are different from the main company number.
- Store finder: Use the official DICK’S store finder online to find your nearest location and its direct phone number.
- When to call the store: Call your local store directly to ask about shelf stock, specific store hours, or local pickup questions.
Does DICK’S Sporting Goods Have Live Chat?
Yes. If you prefer typing over talking on the phone, you can use the official online Help Desk chat option.
Chat is very useful when you are at work and cannot talk out loud, or when you simply want to type an order number quickly. Keep the phone number and the chat option separated in your mind as two distinct ways to reach the same support team.
What Are DICK’S Customer Service Hours?
Support hours can change depending on holidays and company updates. To get the most accurate schedule, always check the official Help Desk on the website.
Hours verified on: September 2026.
What Should You Have Ready Before Calling DICK’S?
Having your details ready before you pick up the phone will make your call much faster. Support agents need certain facts to look up your account or order.
- Order number: Found in your confirmation email.
- Order-confirmation email: Helpful for checking item numbers and dates.
- Name and account information: The name on the account and your contact email.
- Billing ZIP postal code: Required for security checks.
- Tracking number: Helpful if you are calling about a late delivery.
- Receipt or proof of purchase: Needed for store returns or warranty questions.
- Store location: The city or mall name if you are asking about a local item.
- Product information: Brand name, size, or color of the item.
Important Safety Note:
Never give out your account passwords, full payment card numbers, or one-time security codes over the phone to anyone who claims to be support. Real DICK’S agents will never ask for your password.
DICK’S Customer Service vs. Local Store vs. Self-Service
Choosing the right path saves you time. Use this quick comparison to find the best starting point for your need.
| Need | Best Starting Point |
| General online customer support | Customer service |
| Track an order | Order-tracking page |
| Cancel a recent order | Customer service right away |
| Return an online purchase | Returns tools |
| Store hours | Local store or store finder |
| Store inventory | Local store |
| Store phone number | Store finder |
| General website help | Help Desk chat |
| ScoreCard issue | Official ScoreCard support |
How to Find a DICK’S Sporting Goods Store Phone Number
If you need to talk to a specific retail location rather than head office customer service, you should look up that exact store.
- Open the official store finder on the website.
- Search by your city, ZIP code, or state.
- Select the correct store from the list of results.
- Use the store-specific contact information shown on that page.
Do not replace a local store number with the main customer service number. Head office agents work at a central office and usually cannot check what is sitting on a shelf at your neighborhood store.
What to Do If the DICK’S Phone Number Does Not Work
Sometimes phone lines get busy or technical problems happen. If you cannot get through using the published number, try these practical alternatives:
- Verify the number: Check the main contact page on the official DICK’S website to make sure you dialed correctly.
- Try live chat: Use the official Help Desk chat option on the website to talk with an agent online.
- Use order tracking: Check your shipping status using the online tracking page instead of calling.
- Use returns tools: Start your return through the self-service online returns page.
- Contact the local store: Call your local store directly if your question is about local stock or store hours.
Never use an unverified phone number found on a random website directory or forum.
How to Avoid Fake DICK’S Customer Service Numbers
Scammers sometimes post fake support numbers online to trick people into giving away personal details. Protect yourself by following these simple rules:
- Stick to the official website: Only use contact details published directly on the official DICK’’S website.
- Be careful with random directories: Avoid numbers found in random online forums, social media posts, or popup ads.
- Guard your private details: Remember that real support agents will never ask for your password or full payment card numbers.
- Verify before calling: If a number you found online looks different from the official website, double check it first.
Frequently Asked Questions About the dickssportinggoods.com phone number
What is the DICK’S Sporting Goods customer service phone number?
The official customer service phone number is 1-877-846-9997.
Is 1-877-846-9997 the DICK’S customer service number?
Yes. This is the main head office number for online orders and general customer care.
Can I call DICK’’S about an online order?
Yes. You can call the main customer service number with your order number ready.
Can DICK’S customer service cancel an order?
They can try, but cancellation depends on whether the order has already moved to the shipping phase.
Does DICK’S Sporting Goods have live chat?
Yes. You can access live chat through the official online Help Desk.
How do I find the phone number for my local DICK’S store?
Use the official store finder on the website and search by your city or ZIP code.
How do I track my DICK’S Sporting Goods order?
Click the tracking link inside your shipping confirmation email or log into your account online.
What should I have ready before calling DICK’S?
Keep your order number, confirmation email, billing ZIP code, and personal account details nearby.
What should I do if I find a different DICK’S phone number online?
Always verify any phone number against the official DICK’S website before you call.
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Disclaimer:
This article is for informational and educational purposes only and is not official customer service advice. Contact details, hours, and policies may change, so verify them with DICK’S Sporting Goods. Some images may be AI-generated for illustrative purposes. All copyrights and trademarks belong to their respective owners.
Victor Rennard is a multi-niche writer for BaddieHubMagazine.com, creating clear and engaging articles across lifestyle, trends, tech, entertainment, and general guides. With a simple, helpful writing style, Victor aims to give readers quick insights and reliable information on topics that matter.
